About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

TITLE : Site Reliability Engineer

LOCATION : Atlanta

Job Role:

We are looking for a Site Reliability Engineer (SRE), initially focused on production AppOps, who can build scalable systems, using best practices around automation, that improve reliability, velocity and enable monitoring of the operational health of stacks throughout their life-cycle including metrics collection, aggregation, and visualization.

As a member of the SRE team you will support NCR’s Financial Services business unit, product and technology teams to improve the design and operation of systems, focusing on making them scalable, reliable, and efficient while ensuring production performance and high availability of products/services primarily residing in the cloud. You will influence the development and implementation of reliable production systems and services to address emerging business needs (such as Cloud-based SaaS). SRE’s pride themselves on the resiliency and stability of production systems, yet at the same time is committed to innovation and operational improvement through the application of software engineering practices to operations.

The SRE will facilitate innovation and operational improvement through the application of software engineering practices to operations. You will make our products easier to adopt and use by making improvements to the product, tools, processes and documentation. You are someone who strives for six 9’s or better in availability/uptime!

Job Description:

• You will be responsible for maintaining and scaling production services and servers for complex and high throughput cloud services.

• You will bridge and own the union between development, quality, security and operations

• You will improve scalability, service reliability, capacity, and performance.

• You will write automation code for provisioning and operating infrastructure at massive scale.

• You are not just an operator, you’re an experienced software engineer focused on operations.

• You will initiate and contribute to continuous improvement of our software delivery processes and practices in a multi-location, multidisciplinary team to empower and accelerate product development

• You will use automation extensively to design, configure, manage, and monitor systems in support of our product development teams

• You will participate in disaster recovery planning and execution

• You will be responsible for maintaining / patching servers supporting SaaS products. This includes Windows Servers, Linux Servers running in in-house Datacenters and/or using cloud PaaS providers (Azure)

• You’ll work hand-in-hand with all teams to ship our code to production using Continuous Integration / Continuous Deployment (CI/CD) and AppSec tooling.

• You will collaborate with development teams and use intuition, experience and understanding to create SLIs, SLOs, and SLAs

• You will provide timely assistance and remediation solutions during critical situations and production incidents to help resolve service problems (You will be on call for periods of time)

• You will develop monitoring architecture, implementing monitoring agents, build dashboards, manage escalations and alerts

• You will participate in incident management and driving root cause analysis (RCA) and risk management processes

• You will participate in a rotating on-call schedule during off-hours where you may periodically need to remote-in to systems if a production outage occurs.

IDEAL TECHNICAL AND PROFESSIONAL SKILLS:

• BS degree in Computer Science or related technical field or 5 years prior relevant experience.

• Extensive experience in a DevOps / SRE role with demonstrable experience in deploying and managing large scale production environments in GCP, AWS or Azure and Multi Datacenter environment.

• Experience developing and debugging code (i.e. one or more of the following: Java, C, C++, .NET, Python, Ruby, Go, Shell, Perl, JavaScript)

• 2+ years deploying and supporting high traffic, scalable web applications/services

• 2+ years with cloud virtualization and PaaS

• 2+ years with AWS/GCP/Azure

• 2+ years with Docker, Kubernetes and early versions of OpenShift

• Experience with Linux, Shell Scripting, PKI TLS/SSL, Network, firewalls, load balancers and backup

• Experience in designing, analyzing and running large-scale distributed systems

• Experience hosting and solving problems with public-facing services securely in Azure, AWS or GCP

• Experience with orchestration, automation, and configuration management tools like git, Fabric and Ansible (or Puppet, Chef, Terraform, Helm or related technology)

• Excellent analysis, debugging, root-cause identification, and troubleshooting skills

• Experience with Kubernetes, system virtualization, on-prem and/or hybrid cloud computing, cloud Identity and security system, cloud monitoring and logging, and/or local/cloud storage.

• Experience with one or more CI tools Jenkins, Artifactory, Harness, CloudBuild

• Experience with application disaster recovery, migration, roll-back plans, expansion, routine deployments, and system upgrades

• Experience with log management, including aggregation, alerting, and graphing (i.e Sensu/StackDriver/Prometheus/ELK/TICK stacks)

• Bonus points for experience with Cassandra, Elasticsearch or Kafka

• Extra bonus points for Cloud certifications and exposure to Harness

About NCR Corporation:

NCR is the global leader of self-service interactions, we are at the forefront of turning everyday transactions into exceptional experiences and making every day easier. NCR’s footprint extends over a wide spectrum of areas: from point of sale terminals to ATMs, from financial and retail management systems to global payment systems. The industry is changing at an incredible rate with the arrival of new and disruptive technologies and startups, and we want you to be a part of it. This is an exciting time to get involved in the new products and solutions that NCR is developing for this rapidly changing world, applying the latest technologies and development practices.

EEO Statement

Integrated into our shared values is NCR’s commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. NCR does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include :

• Medical Insurance

• Dental Insurance

• Life Insurance

• Vision Insurance

• Short/Long Term Disability

• Paid Vacation

• 401k

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.