WHAT YOU'LL DO

As part of the Security UX team, you will work with fellow researchers, product designers, product managers, software engineers, and data analysts to build products that help people connect to the Internet safely everywhere and from any device and meet the security needs of people across organizations and inform the future of security and networking.

• Specifically, you will:

• Scope, plan and execute discovery and evaluative design research with the support of your manager and senior researchers to gain a deep understanding of user needs and preferences.

• With mentorship, apply a variety of in-depth research methods (interviews, surveys, usability tests, etc.)

• Translate research findings into actionable, prioritized recommendations

• Present insights and recommendations to multiple teams and leaders across the organization

• Partner closely with product designers to inform design decisions

• Be proactive in communicating and managing stakeholders remotely and across time zones

• Contribute to a user-centric and data-centric culture, ensuring that product design is grounded in a deep understanding of user needs, preferences, and behaviors

Who You Are

• Significant professional work in user research (post-university) OR an advanced degree in a related field and some professional experience.

• Familiarity with behavioral analytics

• Experience with a variety of qualitative research methodologies, such as remote usability testing, contextual inquiry, one-on-one, and group interviews

• Experience with a variety of quantitative research methodologies, such as surveying (Qualtrics experience is a plus), tree testing, card sorting

• Comfortable leading or playing a supporting role in the design research process

• Experience working cross-functionally with product, design, and engineering teams to understand their research needs

• Experience defining research plans including methodology, timelines, participant screening, recruiting, and scheduling

• Strong script writing, facilitation, and presentation skills

• Can synthesize/analyze data and research into design recommendations

• Ability to communicate research findings in a clear and concise manner

• Willingness to learn from others

• Degree in social, behavioral, human centric interaction or cognitive sciences (Sociology, Anthropology, Psychology) or other research-oriented disciplines within Humanities, Cultural studies, Political Science, Business, or Design (preferred)

BONUS: Security & networking experience, enterprise UX experience, an advanced degree in psychology, anthropology, sociology data science, or a related field.

This is NOT a technical or programming position, although the ability to understand and effectively communicate with technical leads is a plus.

WHY CISCO

#WeAreCisco, where each person is outstanding, but we bring our talents to work as a team and make a difference powering an future for all.

We embrace digital and help our customers implement change in their digital businesses. Some may think we’re "old" (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns, and protects. No other company can do what we do - you can’t put us in a box!

But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give something of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take the difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us!

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.