Job Description:

RMI is seeking a self-motivated and detail-orientedcandidate with exceptional organizational,dataand communication skills to provide key donor database services support for the RMI Development team.This individual is responsible forprocessing and acknowledgingall of RMI's gifts and grant payments and ensuringcleanliness and accuracy of gift and donor data in our SalesForce database.In addition, this individual will provide outstanding acknowledgement, stewardship, and customer service to RMI's donors, use and develop reports to support data quality and management,andmanage the procurement process for the Development team. The ideal candidate can manage competing prioritieswith a can-do attitude andmaintain a pleasant and professional demeanor under pressure. The person must have a proven track record handling sensitive information.

This position reports to Director of Development Operations.

Location: Hybrid position requires one day per week to be on-site at the Boulder, Colorado office.

Key Responsibilities

Gift Processing and Acknowledgement

Gift Processing - Process pledges, gifts, pledge-receivables, and grant payments, including accurate and timely data entry and document upload in Salesforce.

Deliver high quality support to the team with real-time communication to Relationship Managers when we receive payments or new information from donors

Process and send acknowledgement letters, year-end gift statements and other donor commucations (via mail or email) in a timely manner

Donor Data Management - update donor records from available information through research, donor communication, including returned mail and online communications.All gifts are properly attributed to the donor with updated contact info if provided, or researched if no info was provided.

Identify improvements and efficiencies to the gift processing and acknowledgement flow, while maintainingexcellence in donor experience

Run new or updated DonorSearch profiles weekly and validateinformation in DonorSearchfor donors with 5-figure potential, weekly.

Procurement Management for the Development Team

Submit all requests to Procurement for new suppliers on behalf of the team.

Manage new contracts from creation to approval and PO creation.

Prepare contract renewals well in advance of expirationdate or NTE amount reached.

Submit all invoices for the Development team in time to be approved and paid by the due date.

Data Quality and Database Management

Be committed to outstanding data quality in our Salesforce database.

Become an expert database user and prepare Salesforce reports andlistviews, build dashboards, and manage opportunities, revenue and cash flow.

Flag upcoming and past revenue and cash flow to be corrected by the first week of the month.

Maintain and improve all donor data, contact information and more in SalesForce database.

Providedatabaseadministrative support for fundraising, campaign, gift acknowledgment, and donor recognition programs.

Conducts routine data cleanup processes including merging accounts, converting leads, updating addresses.

Donor Communications

Manage and respond to inbound inquiries (phone/email) from donors and prospects (or route to the Relationship Manager) within one business day and route program-related inquiries to the appropriate team

Follow up with donors regarding gifts as needed

Support the team with projects such as mailing materials to donors or distributing holiday cards to Relationship Managers

Data and Event Projects

Assist with event administration as needed

Update contacts to the appropriate account when auto-created through our email logging tool

Other ad hoc data projects

Other Duties as Assigned

As a member of the Development team in a fast-paced and growing nonprofit, we are dedicated to serving as an unrivaled team, helping across all areas