This position provides front-line technical support and solution to internal clients that have enabled Kronos Time and Attendance (T&A) software and time clocks. This person engages clients through service interactions to identify opportunities to enhance or improve performance and utilization of the product, according to Global HRIS strategy.

This position is also responsible to ensure Emerson is achieving the desired levels of service and to implement quality control measures to meet business expectations. Also, this position is expected to follow and enforce federal, state, and local regulations to be in full compliance.

Principal Functional Responsibilities

• Develop knowledge and skills to serve as the T&A level 2 Subject Matter Expert through comprehensive knowledge and understanding of the system capabilities

• Assess technical situations and establish case priorities/severities in accordance with the service level agreement.

• Provide training or retraining for client users as needed.

• Support payroll process and calendar

• Conduct Service Reviews with business stakeholders

• Identify and analyze root causes of issues and provide appropriate resolutions

• Interact with HRIS team members and stakeholders to ensure proper solution functioning and integration with HR and Payroll systems

• Provide input to the implementation team with an operational perspective that could help reduce errors and decrease system changes in production

• Escalate potential service issues to Time System Partner

• Create required operational process and practices

• Identifies and maintains lessons learned process and ensures implementation of appropriate action items to drive continual improvement.

Education

Completion of a bachelor’s degree in a Business, IT, Human Resources, Financial or a related field, or equivalent experience

Experience/Skills

• 2+ years hands-on experience in Time & Attendance or Time & Labor Management software. Kronos or eTime Time System preferred

• Experience in a customer support environment

• Experience with running payroll and understanding of HR functions

• Skill in both written and verbal communication

• Service and Milestone oriented with a sense of urgency in meeting goals

• Analytical Skills. Identifies significant problems and opportunities. Analyzes problems in depth. Relates and compares data from different sources.

• Ability to manage multiple tasks simultaneously and prioritize team tasks appropriately

• Interacts with other team members and creates a positive and productive team dynamic

• Intermediate level of English

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

Accessibility Assistance or Accommodation

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com .

ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

No calls or agencies please.

Requisition ID : 24004166

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.