Description

Job Summary:

The Bilingual Call Center Representative will be responsible for providing outstanding customer service to our clients in both Spanish and English. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to handle a variety of customer inquiries and issues efficiently and effectively.

Key Responsibilities:

• Handle inbound and outbound calls from customers in both Spanish and English.

• Assist customers with inquiries, complaints, and technical support via phone, email, and chat.

• Provide accurate information about products and services, ensuring customer satisfaction.

• Resolve customer issues in a timely and efficient manner, escalating complex cases to the appropriate department when necessary.

• Maintain detailed and accurate records of customer interactions and transactions in the CRM system.

• Follow company protocols and procedures to ensure a high level of service.

• Collaborate with team members and other departments to address customer needs and improve service delivery.

• Participate in ongoing training and development programs to enhance product knowledge and customer service skills.

  Requirements

Qualifications:

• High school diploma or equivalent; college degree preferred.

• Proven experience as a call center representative or in a similar customer service role.

• Fluent in both Spanish and English, with excellent verbal and written communication skills in both languages.

• Strong problem-solving abilities and a customer-focused mindset.

• Proficient in using computer systems and software, including CRM systems, Microsoft Office

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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