Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Senior Service Account Managers are responsible for first-level response and resolution of escalated issues with external and internal customers.

Primary Responsibilities:

-Establish credibility with clients to enhance client outcomes (e.g., knowledge of the healthcare and insurance industries, market[1]specific information, best practices)

-Demonstrate understanding of client business requirements to ensure that their needs are being met

-Serve as liaison between client and internal business leaders to ensure mutual understanding of needs and clear expectations by all stakeholders

-Identify and coordinate internal resources across multiple business units to address escalated client situations

-Advocate for the client with internal audiences to ensure that client needs are being met

-Manage client expectations to ensure understanding of our capabilities and limitations

-Perform required research/analysis to drive resolution of client issues (e.g., root cause analysis, invoicing, software)

-Create partnerships with clients to foster open lines of communication and drive identification of ongoing business opportunities and issues

-Manage assigned accounts, as needed (e.g., manage the relationship, maintain ongoing contact, drive issue resolution, ensure proper service delivery)

-Demonstrate understanding of the healthcare and insurance industries

-Provide guidance to clients on changes to the industry, benefit designs, and our company's point of view on industry trends/changes that affect them

-Experience in handling a team of Assistant Managers and agents

Required Qualifications:

• Completion of Bachelor's degree

• 2+ years of experience as Operations manager

• Experience in handling a team headcount of atleast 60+ FTEs

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Optum is a drug-free workplace. © 2024 Optum Global Solutions (Philippines) Inc. All rights reserved.