eBay Italian Merchant Support Teammate in Dublin, Ireland

Company Description

Whether you are buying new or used, plain or luxurious, commonplace or rare, trendy or one of a kind, if it exists in the world, it probably is for sale on eBay. Our mission is to be the world’s favourite destination for discovering great value and unique selection. We give sellers the platform, solutions, and support they need to grow their businesses and thrive. We measure our success by our customers' success. We employ fantastic people who do important work that has a tangible impact on the lives of individuals all over the world. We aspire to make extraordinary things possible for each other, for our customers, and for you.

Job Summary

You will interact with our top sellers providing a one-stop shop, white glove service experience and be an expert in areas like buyer protection, policy, billing/credits, GSP, seller standards, defect reviews and limits. You will do this through inbound/outbound phone interactions and email. You will need to be well organized and able to research resolutions for our members and provide proper follow up as needed. You will need to have great communication skills as you interact with our top sellers and peers to find resolutions to their challenges in a team environment.

You will

Apply judgement when deviating from a standard routine, identify patterns from partial or conflicting information to identify the correct resolution, and act with empowerment when appropriate. Use judgment in coaching our members regarding marketplace policies to ensure an optimal outcome. Express a genuine interest in helping the customer improve their eBay business. Troubleshoot, offer solutions, and provide recommendations for any customer problems related to the eBay platform. Accurately use our systems to get the right solutions and keep track of the customer details. Understand customer priorities and identify key improvement areas. Anticipate the needs of our customers and always act with the customer in mind, providing empathy at all times. Be a customer advocate, waking up thinking about how you are going to satisfy our customer every day.

You Are

Viewed as a subject matter expert by your peers, with full proficiency in one or more of areas such as, limits, buy, sell, eMBG. Courteous and professional in your engagement with customers and peers. A disciplined self-starter, driven, motivated, proactive in your mind set. Great at solving problems and flexible in your approach. Experienced in dealing with passionate customers. Super at managing your time and conscientious in your approach to work. Flexible, independent, and consistently demonstrate teamwork. Experienced with eBay and comfortable speaking to any customer issue. Personally experienced with buying and selling on eBay.

Disclaimer: Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role.

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eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com . We will make every effort to respond to your request for disability assistance as soon as possible.

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