Digital Account Manager

Location:

Greensboro, NC, US, 27409

Position Type: Professional

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What you will do

The job of the Digital Account Manager is to support the growth of Volvo Truck’s and Mack Truck’s digital parts sales platforms, Market Area Potential Platform and other digital assets to our dealer network and customers in the US and Canada. Build partnerships between OEM’s field team, dealership personnel and fleets to increase adoption of Aftermarket Parts Operation’s digital assets. Act as the primary business lead for key initiatives, and support overall business readiness activities. The goal is to optimize the dealer’s fixed operations digital performance, deliver strategic digital consulting, planning, and digital implementation.

The Heavy Truck Aftermarket eCommerce environment is constantly evolving, so the Digital Account Manager will educate retailers and the field network on digital opportunities, leverage existing tools to help dealer conquest new business and respond to support requests as needed. The role requires regular dealer and fleet visits. The Manager will be an approachable and coveted partner, committed to doing what it takes to assist the retailer in maximizing their digital performance.

Key Responsibilities/Accountabilities

• Work with key accounts to understand their current/future parts procurement needs and provide input into the of functionality for future enhancements

• Become the “Go-To” digital resource thru consistent dealer visits with field staff to implement action plans, consistently communicating all program details and actions required.

• Serve as the digital expert for OEM’s Field teams and Dealers, partnering with them to achieve program and aligned digital goals.

• Provide a digital education to improve the digital acumen of the retail and field teams

• Translating business strategy into executable plans

• Develop market-specific plans to drive program engagement.

• Ability to manage multiple tactical and strategic initiatives

• Establish digital “best practices” at the dealership level.

• Train personnel on the use of all necessary reporting tools, utilizing adult learning methodologies.

• Analyze the current digital landscape and consult with senior Regional/Area and dealership personnel regarding strategy, tactics, roles and responsibilities.

• Identify areas of digital marketing opportunity to enhance the dealer’s digital dealership sales experience.

• Provide field support for regional meetings, presentations, seminars, etc.

• Stay informed of industry trends & technologies.

• Perform initiatives as required which supports dealers, fleets and internal customers

• Point person for fleet and dealer questions about E2E digital sales transactions

Who are you?

Critical Competencies

• Comfort with a fast paced, always-on global environment

• Outstanding communication skills - Both written and verbal

• Demonstrated ability to work unattended and as a member of a team,

• Ability to work in ambiguous environment.

• Relationship building skills with ability to collaborate with key partners

• Strategic Planning

• Persuasion

• Self- Management

• Customer Focus

• Ownership/Accountability

• Results Oriented

• Planning and Organization

• Problem Solving/Decision Making

• Networking

• Negotiation Skills

Essential Educational and/or Training Qualifications and Certificates

• Bachelor’s degree in marketing, communications or related discipline.

Preferred Experience and Knowledge

• Knowledge of Heavy Truck/Automotive Dealership/Key Account Management or equivalent related industry experience

• Functional knowledge of Parts Department operation including DMS inventory systems

• Understanding of fleet parts purchasing processes

• Digital Marketing

• Experience leveraging existing programs/platforms to produce a digital parts sales solution for dealer network

• Experience in a B2B and B2C eCommerce environment

Other Requirements

• Up to 75% travel required.

• Microsoft Office Skills

What’s in it for you?

We offer a solid package of compensation and benefits, plus you will enjoy

• Competitive medical, dental and vision insurance.

• Generous paid time off including paid caregiver and parental leave policies.

• Competitive matching retirement savings plans.

• Working environment where your safety, health and wellbeing come first.

• Focus on professional and personal development through Volvo Group University.

• Programs that make today’s challenging reality of combining work and personal life easier.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Applying to this job offers you the opportunity to join Volvo Group . Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.

Founded in 1900, Mack Trucks is an iconic brand that embodies the American spirit: pioneering, hard-working, authentic and ambitious. Mack trucks are recognized around the world as “The American Truck You Can Count On,” thanks to our durable, reliable and application-driven vehicles that get the job done.

Volvo Trucks , founded in Sweden in the late 1920s, is a brand centered around innovating for people – to make life easier, better, and safer. We are determined to lead the way towards a sustainable transport industry, in which we are equally determined for our customers to be successful and stay in the forefront.

By joining our North American Group Truck brands (Volvo & Mack) , you will be part of a global and diverse team, where we work with passion, we trust each other, and we embrace change to stay ahead. By working together, we can provide innovative solutions that add value over time and help us create the world we want to live in.

Job Category: Marketing & Communication

Organization: Mack Trucks & Volvo Trucks

Travel Required: Frequent Travel

Requisition ID: 9174

View All Jobs (https://jobs.volvogroup.com/?locale=en_US)

Do we share the same aspirations?

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.

Nearest Major Market: Greensboro