Innovation starts from the heart. Heart valve disease and critical care therapies impact millions of lives, spanning all ages and geographies. As communities globally address the opportunities and challenges of cardiovascular care, telling a compelling and authentic story is more crucial than ever. Beyond raising awareness, our Marketing teams build lasting, trusted relationships with medical professionals and industry stakeholders to ensure patients can receive the treatments they need.

Aortic stenosis impacts millions of people globally, yet it often remains under-diagnosed and under treated. Edwards’ groundbreaking work in transcatheter aortic heart valve replacement (TAVR) pioneered an innovative, life-changing solution for patients by offering heart valve replacement without the need for open heart surgery. Our Transcatheter Heart Valve (THV) business unit continues to partner with cardiologists and clinical teams to transform patient care with devices supported by clinical evidence. It’s our driving force to help patients live longer and healthier lives. Join us and be part of our inspiring journey. This project manager will initiate, plan, execute, control and manage all aspects of projects to ensure ultimate project success within THV Marketing.

About This Role:

The Specialist Congress Management, Global Customer Visits and Plant Tours will be responsible for the strategic development and execution of Physician meetings at our design, development and manufacturing headquarters in Irvine, CA. You will collaborate with physicians and internal stakeholders to develop a best-in-class educational experience including agenda development, cross-functional stakeholder alignment, travel and logistics coordination, and day-of execution. This position reports to the Director, Congress Management.

How you'll make an impact:

• Program lead for THV Global on-site physician meetings.

• Collaborate with cross-functional partners to develop and deliver professional experiences to physicians and sales representatives

• Develop robust meeting agendas by understanding physician needs, cross-functional input, and meeting objectives

• Organize and execute high-quality physician events, tours, and design consultant visits in coordination with key partners globally, adhering to compliance rules and regulations

• Coordinate and execute pre-planning activities: agenda creation, travel logistics, physician contracts, welcome dinners (in accordance with compliance policies), meeting room reservations, catering, audio visual needs, ensuring clear cross-functional and executive communication

• Lead day of execution: interact with physicians throughout their experience, ensuring adherence to meeting schedule and providing a high-level of communication

• Manage post-event activities: physician communication, management of payments and invoicing, dissemination of physician feedback, and integration of feedback into future planning

• Act as primary point of contact among leadership, executives, HCPs, and employees

• Manage forward event calendar and all logistics

• Gather feedback and continuously to improve the educational experience, including development of new agendas as educational needs evolve

• Exhibit excellent organizational skills and attention to detail

• Demonstrate a high-level of interpersonal, verbal, and written communication skills

• Demonstrate a commitment to conduct all activities with honesty, integrity, and in compliance with applicable laws and regulations.

• Provide excellent service to internal and external customers across multiple teams

What you'll need (Required):

• Bachelor’s Degree with 3 years of previous related work experience required.

What else we look for (Preferred)

• Prior experience with executive level event planning within healthcare industry preferred.

• Excellent professional demeanor when interacting with healthcare professionals and internal executives.

• Strong computer skills including usage of Microsoft Office Suite and related business systems

• Strong communication and interpersonal relationship skills

• Able to read, comprehend, write and speak English

• Experience with basic project management preferred

• Expert level knowledge of Outlook for Meeting Room Reservations and calendaring Speakers and Tours

• Substantial knowledge and understanding of Edwards brand standards

• Substantial knowledge of and strict adherence to AdvaMed code of ethics & healthcare provider expense policies

• Substantial knowledge of business systems (e.g., CVENT, ECLM (Enterprise Contract Lifecycle Management), Concur, Travel Request Processing, Salesforce)

• Excellent problem-solving skills

• Attention to detail and ability to prioritize competing objectives in a fast-paced environment

• Knowledge of and adherence to EW policies and procedures

• Must be able to work in a team environment, including inter-departmental teams, HCP, and external suppliers and vendors

• Provide feedback in a professional, direct, and tactful manner

• Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules)

Aligning our overall business objectives with performance, we offer competitive salaries, performance-based incentives, and a wide variety of benefits programs to address the diverse individual needs of our employees and their families.

For California, the base pay range for this position is $65,000 to $92,000 (highly experienced).

The pay for the successful candidate will depend on various factors (e.g., qualifications, education, prior experience). Applications will accepted while this position is posted on our Career website.

Edwards is an Equal Opportunity/Affirmative Action employer including protected Veterans and individuals with disabilities.

COVID Vaccination Requirement

Edwards is committed to complying with the requirements and guidance from our government authorities and to protecting our vulnerable patients and the healthcare providers who are treating them around the world. As such, all Healthcare Interacting positions require COVID-19 vaccination, which includes anyone who directly interfaces with patients and those who interact with healthcare providers as part of their role. If hired, as a condition of employment, you will be required to submit proof that you have been fully vaccinated for COVID-19, unless you request and are granted a medical or religious accommodation for exemption from the vaccination requirement. This vaccination requirement does not apply in countries where it is prohibited by law to impose vaccination. In countries where vaccines are less available, or other requirements exist, we may institute alternate measures that optimize patient safety and healthcare provider safety, which may include regular COVID testing or specific masking requirements.

Edwards Lifesciences is the global leader in patient-focused medical innovations for structural heart disease, as well as critical care and surgical monitoring. Driven by a passion to help patients, the company collaborates with the world's leading clinicians and researchers to address unmet healthcare needs, working to improve patient outcomes and enhance lives. Headquartered in Irvine, California, Edwards Lifesciences has extensive operations in North America, Europe, Japan, Latin America and Asia and currently employs over 15,000 individuals worldwide.

For us, helping patients is not a slogan - it's our life's work. From developing devices that replace or repair a diseased heart valve to creating new technologies that monitor vital signs in the critical care setting, we focus on helping patients regain and improve the quality of their life.