Description We are seeking a Desktop Support Analyst based in Johnstown, Ohio. This role is integral to the smooth running of our IT department and involves installing, maintaining, and troubleshooting computer and infrastructure hardware, software, and supporting all associated end-users.

Responsibilities:

• Troubleshooting hardware, software, and network operating systems

• Providing individual training and support as requested

• Maintaining a current and accurate inventory of technology hardware, software, and resources

• Resolving all technology-related issues

• Keeping a log and/or list of required repairs and maintenance

• Ensuring network access for all staff members

• Installing workstations and loading all necessary software

• Managing and resetting network accounts and passwords as directed

• Inputting and maintaining IP addresses

• Identifying and preparing hardware for disposal when appropriate

• Ensuring hardware is stripped and secured before disposal. Requirements • Proficiency in Microsoft applications including Windows OS, Office Suite, and other related software

• Detailed understanding and working experience with Computer Hardware

• Proven ability in Deployments, including hardware and software installations and troubleshooting

• Solid experience in Deskside Support, providing first and second level support to end-users

• Adept at diagnosing, troubleshooting and resolving technical issues

• Excellent communication skills to effectively interact with team members and end users

• Ability to document, track and monitor problems to ensure timely resolution

• Experience in maintaining and updating technical documentation and procedures

• Ability to multitask and work effectively under pressure

• Flexible to work in shifts, over weekends, and on public holidays if required

• Strong analytical skills and ability to solve complex technical problems

• Demonstrated ability to work independently and as part of a team

• Commitment to continuous professional development and learning new technologies. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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