Job Description

Welcome to the intersection of energy and home services. At NRG, we’re driven by the idea of a smarter, cleaner, more connected future—and the possibilities that will bring to the world and to the 7.3 million customers we serve.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes. More information is available at www.nrg.com or www.vivint.com (https://urldefense.com/v3/__http:/www.vivint.com__;!!BJC6uDBu-zY!NC1I2-GrhnIfpMmknOyEsrTNlK1jc4_6nNZM-nqSUzWJf_uAxK7opz5sf8nU7187pUMbDNykdv7gh7l4WJ1H3HsnFbE$) . Connect with NRG and Vivint on Facebook, Instagram, LinkedIn and X.

Summary:

Vivint is seeking a Principal Product Manager to join its camera and video product team. As part of the team, you will be responsible for delivering a strategic vision for the future of experience-based services that will be layered on top of Vivint’s premium devices such as cameras. Premium services are a newer muscle for Vivint; therefore, this high-visibility role provides a massive opportunity for you to define the vision, develop a clear strategy, and deliver impact to customers and businesses. In addition to creating the future for services, you will take full ownership in improving and building out Vivint’s Playback DVR service , which gives customers access to 24/7 recording and timeline. You'll partner closely with design, engineering, product marketing, and cross-functional partners to drive key KPIs for customer satisfaction and business growth. To learn more, dive deeper into Vivint’s products here .

Primary Responsibilities:

• Create and embody a culture of “customer-first” in approaching user and business problems, with demonstrated success having shipping experiential products.

• Develop a strong vision and product strategy for our new experience-based services platform.

• Own all parts of the product – from vision and strategy to yearly roadmaps to executing on set goals.

• Collaborate with other teams to ensure product opportunities are valuable to customers, viable for the business, easy to use, and technically feasible.

• Write clear and concise product documents to get buy-in and receive investment to build.

• Work closely with cross-functional teams of designers, engineers, program, and QA to ensure high-quality delivery against product roadmap.

• Build and maintain relationships across Vivint at a variety of levels from PM to Executive level.

• Monitor product performance and proactively identify opportunities for product improvements.

• Identify opportunities for customer testing and drive execution while measuring and reporting results.

• Partner with the GTM team to prepare operations, marketing, sales, supply chain, and support product channels for launch.

• Pursue product and industry knowledge, identify trends and opportunities, and

• become a subject matter expert on designated products.

Required Skills:

• Independent in setting a vision, and roadmap, and making decisions along the way, yet deliberate in

• cascading decisions in all directions (peers, leaders, team members).

• Experience in developing, launching, and analyzing customer research activities and initiatives.

• Lead by influence on the product team and across the organization.

• Inspire our team and convince leadership to rally behind your vision.

• Develop and drive towards specific goals and KPIs.

• Demonstrated ability to multi-task and manage priorities, including multiple products.

• Proven ability to work under pressure to meet deadlines.

• Ability to communicate across levels of the organization and departments in writing, orally, and interpersonal.

• Mentor and help develop product managers throughout the organization.

• Decisive and able to eloquently defend your decisions.

• Required Education/Experience:

• Relevant work experience with defining and delivering multiple consumer software products and

• services.

• Demonstrates deep commitment to solving customer problems and empathy for the consumer.

• Has managed subscription-based consumer software products that are deployed at a scale greater than 1M weekly active users.

• Well-versed in the technical aspects of building software.

• Extreme comfort in creating structure out of ambiguous problems and works well with others to support shared goals.

• Ability to learn quickly.

  Here are some highlighted perks you should ask us about:

• Free daily lunch and drinks on-site

• Paid holidays and flexible paid time away

• Employee/Friends/Family Discounts

• Onsite health clinic, gym, gaming tables

• Medical/dental/vision/life coverage & 24/7 Medical Hotline

• 401(k) + Employer Match

• Employee Resource Groups

  WORKING CONDITIONS:

  This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

  SAFETY:

  We enforce a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employee must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues.

  If you are an active Vivint employee, please apply through Workday by searching "Find Jobs".

If you are an active Vivint employee, please apply through Workday by searching "Find Jobs".

Vivint, an equal opportunity employer, does not consider any protected traits (e.g., race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring—under federal, state, and local laws. We are a drug-free environment. We do not conduct pre-employment drug screening; however, we do conduct random drug testing on site.