Reference #: REQ358702 Standard RE Qualifications * Must have a good working knowledge of different types of audio-visual equipment including operation, set-up, troubleshooting, and explanation of equipment * Must have a good working knowledge of different types of video conferencing equipment ie. Microsoft Teams, Cisco systems * Ability to work in a collaborative team environment, as well as independently, and follow directions from supervisor * Must have excellent customer service skills, and maintain a positive and professional appearance and attitude * Must possess a high level of attention to detail, excellent time management skills, and ability to multi-task and prioritize work responsibilities * Respect diversity, and follow all company policies and procedures

Responsibilities * The Onsite Support Technician is a client-facing position responsible for setting up and operating a variety of high-end audio-visual equipment for live/virtual/hybrid client meetings and events * Also responsible for trouble-shooting any issues, and removal of equipment post-event * Currently hiring for Full Time * some evening & weekend work is required * Work closely with clients and the in-house Operations team to ensure the successful completion of events * Set-up, tear-down, and occasional loading and unloading of equipment * Operate different types of audio-visual equipment, for both live and virtual events DataVideo Video camera switcher Crestron and AMX touch panels Crestron and AMX transmitters and video control systems QSC amplifiers Planar video wall NEC PA653UL projector NEC PA55OW NEC PA 521U Provide excellent customer service to clients, promptly handling any equipment changes/requests * Ensure equipment is functional, safely, and professionally presented, and that client is familiar or comfortable with the operation of any equipment they are utilizing * Trouble-shoot any equipment issues with satisfactory resolution

Responsibilities * A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction * This position reports to an Operations Manager, Operations Director or Director, Event Technology * Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section * Strives to exceed the expectations and needs of internal and external customers * Maintains a positive relationship with all clients through effective communication * Meets with guests on site to ensure that their needs are met and the equipment setup is working properly * Monitors events and checks in on customers throughout the day * Understands and fosters the hotel/client relationship Assists in organizing daily floor activities to ensure the timely set up, refresh and removal of equipment. Participate in refreshing meeting/training rooms daily- ie: Configuring tables, chairs, and other furniture per event design. Delivering additional meeting equipment - ie: easels, flip charts, tables and chairs * Performs daily floor operations assisting within the workflow of other technicians. * Works with team to establish coordinated communications for the management of events. * Attends venue meetings as needed (example = event orders or pre-event planning) Equipment Maintenance * Performs preventative maintenance on equipment to keep it presentable and in good working condition. * Responsible for proper security, storage, and transportation of equipment. * Participates in physical inventory count processes as requested. Job Qualifications * 3-5 years of customer service or hospitality experience is preferred. * 3-5 year of audio-visual experience is required. * Advanced problem-solving skills. * A valid driver's license is required for team members in positions that may operate Company vehi les Competencies * Ownership * Hospitality * Professionalism * Responsiveness * Safety Conscious * Team members will use high-end audio-visual equipment via ladders. Team members may be asked to work in multiple campus locations. Q

JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce.  JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran's status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law.  The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.