The Business Management Associate job is responsible for providing strategic support for the assigned business area. Under minimal supervision, this job executes strategic business management consulting to leaders by analyzing metrics and presentations to support business strategies, driving business management policies and routines, and being a point of contact for leaders in the execution of business management tasks.

Key Responsibilities and Duties

• Generates complex metrics and drafts and reviews reports in assigned functional business area to inform decisions on tactical issues that impact the business.

• Implements policies and procedures in support of the business area strategy.

• Implements process improvements in the assigned business area.

• Analyzes and reports on area data (financial, headcount, etc.) and performance metrics.

• Supports business management projects by documenting risks, issues and action items.

• Drives meeting planning in support of business projects and objectives.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 3+ Years Required; 5+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level

7IC

• Fulfill role of LRC Division Business Continuity Coordinator (BCC), accountable to the the US based LRC Business Continuity Leader (BCL). Provide direct support to the US based BCL.

• Ensuring that all technical components of the Business Continuity Plans are successfully tested at least annually, or whenever significant changes are made to those components.

• Documenting the results of all tests and exercises, and identifying any recommended enhancements to the Business Continuity Plans and Procedures.

• Coordinating routine updates to the detailed information supporting the Business Continuity Procedures (e.g., contact lists, personnel assignments, hardware and software specifications, vital records management etc.).

• Works with all LR&C leads to develop business continuity plans, identify gaps, set recovery time objectives, assess business impacts, and propose measures for mitigation.

• Transform raw data, text, and concepts into visually compelling and easy-to-understand PowerPoint slides,using appropriate typography, imagery, color schemes, and graphic elements

• Provide LRC CAO SharePoint site support to US based Business Management operations leader.

• Provide MS Power Platform support for reporting and automation for US basd Business Management analytics leader.

• Handle multiple projects simultaneously while meeting deadlines and maintaining high-quality standards

• Understand the key metrics and data and represent these accurately in the presentations.

• Analyzes and reports on area data (financial, headcount, etc.) and performance metrics.

• Supports business management projects by monitoring and tracking risks, issues and action items.

• Creation of Create and maintenance of dashboards (Tableau/Power BI) to be used across LR&C.

• Support automation and continuous improvement activities.

Management/Leadership Responsibility: Is management of people a primary focus of the role? If so, how many direct and indirect employees are managed? Do any of them manage a function or process?

No current plan for direct reports.

Budget Responsibility: Does the position have responsibility for Revenue, Operating (expense) Budget, etc.? If so, what is the scope?

No budget responsibility.

Impact:

Nature of Impact –

This role is responsible for the supporting the India Legal, Risk and Compliance(LR&C) team on business continuity and business management requiremements.

Area of Impact –

This role is responsible for the supporting the India Legal, Risk and Compliance(LR&C) team on business continuity and business management requiremements.

Problem Solving : What is nature and complexity of the problems or decisions encountered? Are analytical skills needed?

This role is responsible for the supporting the India Legal, Risk and Compliance(LR&C) team on business continuity and business management requiremements. .

Functional Knowledge: What knowledge of concepts, process, principles or procedures is needed within discipline; SME?

A successful individual in this role will have a strong understanding of business continuity framework and testing procedures. Also, an understanding of reporting concepts and procedures and familiarity with Tableau & PowerBI.

Business or Industry Expertise: Describe the degree of knowledge and understanding required of TIAA’s business and industry, commercial environment and of competitor’s products and services.

Business manager experience along with business continuity

Interactions / Interpersonal Skills: Describe the nature and level of interactions this job has with others, both internally and externally. Explain any specific interpersonal skills necessary to successfully perform this role (i.e., negotiation skills, represents business at external events or to governmental bodies, etc.).

This role has responsibility to interact with LR&C team members ,partners and stakeholders. This role will may involve interacting with team members residing locally and in the United States, which will require periodic flexibility in the scheduling of meetings across multiple timezones.

Job Requirements And Qualifications : Indicate the minimum and preferred education and experience for the job and any licenses and certifications required

Required Education:

BA/BS

(add “other” details here)

Preferred Education:

Masters

(add “other” details here)

Required Experience:

5-10 years

• In-depth understanding of business continuity management and governance frameworks, strong knowledge of business continuity best practices and protocols, and risk management

• Experience with Tableau, PowerBI and other reporting tools

• Experience with RSA Archer eGRC

• Worked as a business manager in similar organization

Preferred Experience:

5-10 years

• Experience with Tableau or other reporting tools

• Financial Services Industry

• Experience with Project Planning

Skills and Abilities:

• Expertise in MS Excel, Word, and PowerPoint required

• Expertise and familiarity with reporting tools such as RSA Archer eGRC, PowerBIand Tableau are highly preferred

• Ability to work independently

• Strong project management discipline and good time management

• Experience communicating successfully with a diverse range of team members

• Critical analysis and interpretation of evidence

• Problem solving, research and follow-up skills

• Ability to integrate requirements and information from various sources

Required Licenses/Certifications:

Licenses/Certifications

(add “other” details here)

Related Skills

Adaptability, Business Acumen, Collaboration, Communication, Consultative Communication, Detail-Oriented, Executive Presence, Financial Acumen, Messaging Effectiveness, Prioritizes Effectively, Problem Solving, Project Management, Relationship Management, Strategic Thinking

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Company Overview

TIAA Global Capabilities was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA Global Capabilities is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space.

Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755

Email: accessibility.support@tiaa.org

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TIAA started out over 100 years ago to help ensure teachers could retire with dignity. Today, many people who work at not-for-profits rely on our wide range of financial products and services to support and strengthen their financial well-being.

Privacy Notices

• For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here (https://www.tiaa.org/public/tiaa-nuveen-privacy) .

• For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here (https://www.tiaa.org/public/tiaa-nuveen-ca-privacy) .

• For Applicants of Nuveen residing in Europe and APAC, please click here (https://www.tiaa.org/public/nuveen-eu-uk-privacy) .

• For Applicants of Greenwood residing in Brazil (English), click here (https://www.tiaa.org/public/support/privacy/applicants-greenwood-privacy) .

• For Applicants of Greenwood residing in Brazil (Portuguese), click here (https://www.tiaa.org/public/support/privacy/applicants-greenwood-portuguese-privacy) .

• For Applicants of Westchester residing in Brazil (English), click here (https://www.tiaa.org/public/support/privacy/applicants-westchester-privacy) .

• For Applicants of Westchester residing in Brazil (Portuguese), click here (https://www.tiaa.org/public/support/privacy/applicants-westchester-portuguese-privacy) .

Nondiscrimination & Equal Opportunity Employment

TIAA is committed to providing equal opportunity across all employment practices and we believe our employees have a right to a diverse and inclusive workplace.

EEO is the Law (https://assets.phenompeople.com/CareerConnectResources/TIAAGLOBAL/documents/22-088_EEOC_KnowYourRights-1688394514088.pdf)

Pay Transparency

Philadelphia Ban the Box (https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf)