Salesforce Marketing Cloud Program Manager

Title: Salesforce Marketing Cloud (SFMC) Program Manager

Location: NYC, NY

Responsibilities:

• Manage and supervise Salesforce Marketing Cloud based projects for Capgemini customers from beginning to end.

• Develop and maintain strong working relationships with customers.

• Consult with customers on all critical engagement and program matters and keep them up to date on the overall health and progress of the program.

• Create and maintain the overall program timeline and sub project plans.

• Send and present internal and client facing program status reports on weekly, monthly and other required recurrences.

• Manage the program budget and enforce team time effort estimates for each task activity and project.

• Collaborate with marketing strategy specialist’s solution architect's technologists and designers to deliver the Capgemini services and complete the work products and deliverables.

• Organize and delegate everyday tasks and activities to Capgemini team members.

• Ensure the project deliverables and planned activities meet required internal and customer SLAs.

• Ensure the overall quality of the Capgemini services and work products meets and exceeds the agreed upon scope audience and marketing performance goals.

• Propose next steps and upsell additional marketing work.

Required Skills:

• Previous experience leading and delivering large complex programs involving coordination of multiple team's vendors across several LOBs enterprise-wide programs.

• 10 years in digital project management and service delivery roles specifically in the areas of marketing automation operations data and digital marketing.

Life at Capgemini:

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work

• Healthcare including dental, vision, mental health, and well-being programs

• Financial well-being programs such as 401(k) and Employee Share Ownership Plan

• Paid time off and paid holidays

• Paid parental leave

• Family building benefits like adoption assistance, surrogacy, and cryopreservation

• Social well-being benefits like subsidized back-up child/elder care and tutoring

• Mentoring, coaching and learning programs

• Employee Resource Groups

• Disaster Relief

About Capgemini:

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2023 global revenues of €22.5 billion.

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Disclaimer:

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Click the following link for more information on your rights as an Applicant

Salary Transparency:

Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $ 67733 - $108811 / year.

This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Ref: 1808193

Posted on: Apr 30, 2024

Experience level: Experienced (non-manager)

Contract Type: Permanent Full Time

Location:

New Jersey, US

Department: Financial Services

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.