Job Description

Customer Support Specialist, AMI 

Welcome to the intersection of energy and home services. At NRG, we’re driven by the idea of a smarter, cleaner, more connected future—and the possibilities that will bring to the world and to the 7.3 million customers we serve.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes. More information is available at www.nrg.com or www.vivint.com (https://urldefense.com/v3/__http:/www.vivint.com__;!!BJC6uDBu-zY!NC1I2-GrhnIfpMmknOyEsrTNlK1jc4_6nNZM-nqSUzWJf_uAxK7opz5sf8nU7187pUMbDNykdv7gh7l4WJ1H3HsnFbE$) . Connect with NRG and Vivint on Facebook, Instagram, LinkedIn and X.

The Role:

Vivint is the #1 Home Automation & Security Company in the Nation. Our Account Management Innovation (AMI) team continues to grow. We are looking for high potential and quality individuals to join Vivint’s front-line ranks on Vivint’s primary growth engine. Our team is obsessed with our proven B2C process to ensure protection and peace of mind to all customers and homeowners nationwide. If you are a clear communicator and goal-driven, then join our award-winning department. 

A Day in the Life:

Our Support Specialists take inbound and outbound calls from new customers and provides world-class customer service. Every customer call is handled with excitement and the intent to go above and beyond. To ensure the customer has a smooth, positive transition from the point of sale to installing their equipment.

Working in this fast-paced position will provide insight into the sales process. Vivint systems and provide valuable communication skills that will help you succeed in any work setting.

What We Offer:

• Full-time employment 

• $15.00/ hr plus Commissions and Weekly Performance Bonuses 

• Paid training

• Variety of schedules available, the department is open 6:00 am - 11:00 pm MT , one weekend day required

• Additional $.50 per hour for bi-lingual Spanish/English speakers.

Expectations for Success:

• Those who excel adapt to new situations, handle change and balance multiple demands. 

• We win together! Support Specialists are committed to their performance. They demonstrate a competitive and collaborative attitude to meet the team and department goals. 

• Our Support Specialists strive to develop a growth mindset. They are coachable and willing to learn and apply feedback to their professional and personal goals.

• Support Specialists take accountability and exhibit resilience to succeed on a competitive sales floor.

Minimum Qualifications:

• High school degree or GED equivalent

• Ability to work on-site at our Provo location 

• Ability to work designated shift full-time

• Proficient with essential computer functions and the ability to utilize software, databases, scripts, and other tools appropriately

• Ability to pass a background check and receive an Alarm License upon offer

• Bilingual in Spanish and English, preferred

  Learn about the Vivint Culture (https://www.vivint.com/company/careers) and why it’s a great place to grow your career!

  Here are some highlighted perks you should ask us about:

• Free daily lunch and drinks on site

• Paid holidays and flexible paid time away

• Employee/Friends/Family Discounts

• Onsite health clinic, gym, gaming tables

• Medical/dental/vision/life coverage & 24/7 Medical Hotline

• 401(k) + Employer Match

• Employee Resource Groups

  WORKING CONDITIONS:

  This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones.

  SAFETY:

  Vivint enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employee must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues.

If you are an active Vivint employee, please apply through Workday by searching "Find Jobs".

Vivint, an equal opportunity employer, does not consider any protected traits (e.g., race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring—under federal, state, and local laws. We are a drug-free environment. We do not conduct pre-employment drug screening; however, we do conduct random drug testing on site.