Description We are looking for a program manager to oversee our Utilization Review Accreditation Commission (URAC) Program and other program initiatives such as Clinical Quality - HEDIS and Defense Health Agency (DHA) deliverables. The high standards set by URAC keep pace with the rapid changes in the healthcare system and provide a mark of distinction for healthcare organizations to demonstrate their commitment to quality and accountability. URAC works to ensure that the future of healthcare controls costs, raises quality, and improves overall health outcomes. URAC accreditation is as an evaluative, rigorous, transparent, and comprehensive process in which a healthcare organization undergoes an examination of its systems, processes, and performance by an impartial external organization to ensure that it is conducting business in a manner that meets predetermined criteria and is consistent with national standards. This position should report to the Director of Operations. The Program Manager Patient Experience is responsible for assessing current member experience, identifying opportunities and implementing processes to improve the member experience across the care continuum. The position will facilitate and advance innovations in member experience that include both local and system-wide. Promotes a transparent culture that seeks member feedback at all points of care. Engages caregivers and providers at all levels to influence change that achieves the PacMed goal of "simply the right care." The Program Manager Patient Experience is responsible ensuring superior customer service is delivered to USFHP member and their families. Ensure compliance and service targets are met, and any major issues and service failures impeding are identified, resolved and/or escalated. Providence caregivers are not simply valued - they're invaluable. Join our team at Pacmed Clinics DBA Pacific Medical Centers and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Required qualifications: 5 years Health care operations experience. 5 years Customer service management experience. Preferred qualifications: Bachelor's Degree. 5 years Experience in consumer marketing (customer services, healthcare, direct-to-consumer) where customer lifetime value and net promoter methodologies are utilized. 2 years Experience in the healthcare industry. Why Join Providence? Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our mission to advocate, educate and provide extraordinary care. About Providence At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Check out our benefits page for more in