JOB DESCRIPTION

Job Summary Responsible for daily processing / data entry / validation of records and maintenance of new and existing insurance accounts Maintain a high level knowledge of the products and services supported by * Insurance Agency Inc Provide customer service and support to both internal and external clients &bullPerforms data entry of confidential client information and is responsible for the security of this information as files are loaded into systems &bullInitiates timely new account setup and process all documentation related to setup and maintenance of new or existing accounts for Workers&rsquo Compensation and other insurance lines &bullResponsible for meeting department quality and productivity standards relative to data input and established timelines &bullMaintains required documents and records to ensure compliance with all applicable state and federal insurance regulations &bullProvides necessary documentation to states and federal insurance agencies as well as our insurance partners as required &bullResponsible for the accuracy and integrity of the clients&rsquo financial and insurance transactions to ensure client satisfaction &bullResponds to inbound inquiry calls or e-mails and places outbound calls or e-mails to clients insurance partners and other offices as required by the business unit in order to complete new account setup &bullResearches and resolves product and service related issues from clients and internal and external partners to ensure client satisfaction &bullMaintains accurate recording of all internal and external communications used for the accurate and timely setup service and maintenance of new or existing insurance accounts &bullMaintains positive and professional relationships with clients and internal and external partners to ensure client satisfaction &bullUtilizes multiple computer software applications in conjunction with carrier and bureau web-sites to perform their job duties Internal systems to include HRIS WebORS Core Advanced Payroll Application and other Microsoft Access databases in order to ensure the proper set up of new insurance policies and to respond to all client inquiries &bullDemonstrates knowledge of payroll generated reports and charges as they relate to all insurance products/services administered by * Insurance Agency Inc &bullDemonstrates knowledge of the Workers&rsquo Compensation Payment Service Agreement and ensures new clients are meeting their obligations &bullParticipates in product related projects or training sessions as required &bullOther duties as assigned Qualifications &bullHigh School Diploma Required AAS in Management Business or Finance preferred and a minimum of one year customer service/insurance related experience or the equivalent combination of education and experience &bullBasic knowledge of Microsoft Office &bullStrong written and verbal communications skills &bullAnalytical and mathematical skills &bullStrong prioritization and organizational skills &bullMulti-tasking abilities versatility and ability to operate in a fast-paced high volume environment &bullProperty & Casualty insurance license is a plus

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com .

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.