Description

The Amazon Canada Product & Tech organization is looking for a Senior Product Manager to join the French Customer Experience Team (FRCX). The FRCX product team works across the customer journey to improve the CX for Canada’s millions of French-language customers, a key component of Amazon Canada’s long-term strategy. This Sr. PM role will be responsible for envisioning, designing, and delivering a suite of products and programs aimed at improving CX for products delivered at home. To achieve the long-term vision, the Sr. PM will work on language detection capabilities, user interfaces, packaging innovation with tie-ins to sustainability, and the latest in translation technologies. As a key component of Canada’s strategy, this role has high visibility with regular interaction with senior leadership.

Candidates for this role have a track record of moving seamlessly between defining an ambitious, customer-centric, north star vision and working tactically to test, iterate, and deliver the right solutions. They ground their product vision in research, experimentation, and data analysis. They have strong business acumen, analytical skills, and comfort working with large, complex data sets. They are persistent in seeking answers to hard problems and developing multifaceted solutions. They balance being scrappy and frugal with maintaining highest standards and scalability.

As Senior Product Manager, you thrive in an entrepreneurial, highly ambiguous, and cross-functional environment. You possess a successful product management and business strategy background. You have experience in developing collaborative relationships and influencing individuals and teams. You place the customer at the center of your product strategy, and leverage data-driven analyses and insights to make decisions. This role requires excellent written and oral communication skills, high judgment, and deep curiosity about how things work.

Key job responsibilities

• Lead the development of a visionary project north star, multi-year strategy, and detailed project roadmap

• Deliver and prioritize product requirements, working backwards from the customer

• Establish customer feedback loops to synthesize feedback and consolidate feature requests, providing specific requirements to engineering and driving follow-up actions and communications

• Make trade-off decisions with the tech team regarding features and priorities within the roadmap based on overall relative impact and speed to market

• Manage delivery of current products concurrently with future product planning

• Collaborate with business teams, legal, public policy, and public relations teams to assess and advise on high judgment investment decisions

We are open to hiring candidates to work out of one of the following locations:

Seattle, WA, USA

Basic Qualifications

• 5+ years of product or program management, product marketing, business development or technology experience

• Bachelor's degree or equivalent

• Experience owning/driving roadmap strategy and definition

• Experience in influencing senior leadership through data driven insights

• Experience with feature delivery and tradeoffs of a product

• Experience with end to end product delivery

• Experience working across functional teams and senior stakeholders

Preferred Qualifications

• Master's degree or equivalent

• Experience as a product manager or owner

• Experience owning technology products

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $110,700/year in our lowest geographic market up to $206,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.