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Responsibilities

Responsibilities of Cloud Solution Architect

• Customer Centricity

• Observes colleagues and learns to gather technology and customer/partner insights (e.g., feedback around technical preferences, environments, business needs) and align with solutions.

• Works with internal teams and begins building relationships with customer/partner technical specialists under the guidance and supervision of others.

• Contributes to customer/partner satisfaction by providing a positive customer/partner experience. Supports collection of customer feedback data. Establishes recovery actions or proactively makes offers to improve customer/partner experience.

• Business Impact

• With supervision, identifies issues and advises customers/partners to operate and optimize performance in accordance with Microsoft best practices.

• Works with the customer to support resolution of technical blockers and accelerate consumption and solution implementation for selected scenarios (e.g., by application of technical capabilities).

• Learns about the products, services, and value propositions of Microsoft's Cloud and Support businesses, and shares learnings with others (e.g., peer groups, customers) as appropriate. Leverages an existing architecture approach or reference architecture to support delivery on Microsoft's Customer Promise.

• Technical Leadership

• Leverages development opportunities (e.g., mentorships, role-based resources, trainings, internal events such as Ready, Build, Ignite) to learn new technologies or services.

• Provides input to virtual team members when asked, using a basic knowledge of Microsoft architectures and products.

• Other

• Embody our culture (https://careers.microsoft.com/v2/global/en/culture) and values (https://www.microsoft.com/en-us/about/corporate-values)

Responsibilities o f Customer Success Account Manager

• Customer Relationship Management

• Learns customer, partner, and internal stakeholder engagement models.

• Learns how to identify, navigate, and communicate with key customer technical stakeholders at different levels.

• Technical Relevance

• Grows technical aptitude and industry awareness to translate customer interactions into customer business impact and value.

• Customer Success Leadership

• Listens to conversations with customers and begins to align objectives with the current Microsoft portfolio of work in the customer account.

• Supports the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.

• Other

• Embody our culture (https://careers.microsoft.com/v2/global/en/culture) and values (https://www.microsoft.com/en-us/about/corporate-values)

Qualifications

Required/Minimum Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field

• OR equivalent experience.

Preferred Qualifications

• 1+ year(s) work or internship experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management

• OR equivalent experience.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .