Description:

· Ensure that all Front Office associates deliver the brand promise and provide exceptional guest services at all times.

· Assists in greeting guests in Front Office.

· Assist to implement consistent guest recognition programs and maintains a relevant guest history database.

· Personally and frequently verify that guests are receiving the best possible service.

· Support the Front Office operations and ensure warm welcome of all guests to the Front Office.

· Should be present in the Front Office as much as possible. The positioning in the Front Office depends on the flow of guests and business levels.

Qualifications:

· Ensure that all Front Office associates deliver the brand promise and provide exceptional guest services at all times.

· Assists in greeting guests in Front Office.

· Assist to implement consistent guest recognition programs and maintains a relevant guest history database.

· Personally and frequently verify that guests are receiving the best possible service.

· Support the Front Office operations and ensure warm welcome of all guests to the Front Office.

· Should be present in the Front Office as much as possible. The positioning in the Front Office depends on the flow of guests and business levels.

Primary Location: CN-44-Shenzhen

Organization: Hyatt Regency Shenzhen Yantian

Job Level: Full-time

Job: Front Office

Req ID: SHE002592

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.