Description MISSION STATEMENT The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination. KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: Two years of education and/or two years' experience in social services Two years education and two years of experience can be substituted for bachelor's degree Experience working with low-income and vulnerable people Case management skills for on-going support and advocacy Ability to empathize with and advocate for low-income and vulnerable people Maintain confidentiality with personal information Knowledge of social services and local resources preferred Knowledge or experience working with homeless/low-income families Have excellent interpersonal skills, with emphasis on working effectively in a team Able to make decisions based on policies and procedures manual Proficient in typing, organizing, and filing Possess working knowledge of budgeting Able to multi-task and work in a team Understand and demonstrate crisis management skills Self-motivated; ability to work with minimal supervision Communicate effectively, both written and orally, with Program Manager and other staff Property management preferred Have (or obtain within 30 days of employment) First Aid & CPR card Completed (or obtain within 30 days of employment) Blood-borne Pathogens course Negative TB test every two years Pass a criminal background check Microsoft Word, Excel, Access and Publisher require, Microsoft PowerPoint, helpful Working knowledge of database applications and ability to use new software programs ESSENTIAL DUTIES AND RESPONSIBILITIES: Provide support to the participants living in Stepping Stones and Family Shelter Maintain complete program documentation for the participant Conduct move-ins and move-outs from the program Oversee office/records management, case management, data collection and reporting Survey monthly incomes; calculate Area Median Income, Average Gross Income and fees Assist participants in identifying and achieving goals Teach/Facilitate at least one monthly Life Skills Class Answer a multi-line phone system Enter data accurately and promptly into multiple databases and spreadsheets Help participants find emergency services (food, clothing, furnishings, transportation, etc.) Assist current and past participants with support services as funding provides Write vouchers and track budgets for the services Conduct random UA and BA tests; unit visits Issues "write ups" to participants for non-compliance and follow through with procedures Maintain records using retention, protection, retrieval, transfer, and disposal procedures Assist with crisis management, support recovery Build Trust: Be consistent, trustworthy, and honest Assist in Preparation: Help participants plan for and anticipate what to expect Teach Visualization Skills: Help participants imagine completing steps to reach goals Assist in Goal Setting: Help plan and anticipate steps, obstacles, and feelings, resource needs and offer support during the process Explore positive and negative effects of achieving desired goals Highlight coping skills that help the participant through the process Assist coping skill development; recognize small steps and celebrate accomplishments Devise Case/Service Plan; help participants to establish and maintain residential stability Attend community social service provider meetings and participate on committees Advocate for participants; network with partner agencies and community supporters Provide aftercare/outreach for participants that leave or graduate from Housing Programs