Description MISSION STATEMENT: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ to meet human needs in His name without discrimination. EDUCATION AND WORK EXPERIENCE: High School Diploma or Equivalent KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: Over 21 years of age Possess a Valid WA State Driver License Pass a Criminal and Driver Background Check Have or complete De-escalation training Peer Support Certification preferred or obtained within 90 days of hire Proficiency with CMIS/HMIS software preferred Current WA State Food Handler's Card, Bloodborne Pathogen and CPR/First Aid Certification or obtain within 30 days of hire Knowledge of social services, local resources and referrals as appropriate Possess general computer and keyboarding skills Knowledge of Microsoft Office (Word, Excel), recordkeeping systems or willing to learn Effective verbal and written communication Effective interpersonal skills with emphasis on effectively working in a team environment and with diverse populations Demonstrate effective personal and situational awareness Flexible, relatable, and reliable; manage time effectively Self-motivated and work with minimum supervision Be an active listener by asking questions and reflecting what is being said Maintain healthy boundaries with guests and fellow staff members Make decisions based on Established Policies and Procedures Manual Build "Trust"; be consistent, trustworthy and honest ESSENTIAL DUTIES AND RESPONSIBILITIES: Represent The Salvation Army and respect and work within its Christian tenets Supervise Program Attendants and guests Meal service and/or supervision: set-up, serving and clean-up Maintains electronic shift, trespass, and warning logs as required Contacts "on call" supervisor when there is an emergency Attends required staff meetings and in-service training sessions Ensure facility provides a safe, clean, and pleasant environment Maintain required level of security each shift Maintain TSA facilities for cleanliness and safety from abuse or vandalism Ensure supplies are properly stored/ready for the next Lead Program Attendant or guest Complete documentation and data entry tasks on assigned shifts without delay Answer and direct calls to appropriate employee or guest Maintain the lobby area and bulletin boards Assist with seasonal/special events as assigned Schedule/provide guest transportation to/from appointments, meetings, employment as required Aid program applicants to gather or request photo ID, birth certificates, mental health and substance abuse evaluations, disability services and employment Provide support, information, and referral services as appropriate to program applicants Establish/maintain professional, respectful, and positive relationships with coworkers, applicants, and community partners Complete the pre-screen and application process alongside the applicant Address applicants needs/concerns fairly and professionally; coordinate with supervision Develop/maintain strong ties to the community, law enforcement, and other homeless service providers Complete applicant's placement into the center once approved Successfully participate in TSA Spokane's Employee Development training program Manage the front desk area when required Other duties as assigned PHYSICAL REQUIREMENTS: Sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis Grasp, push, pull objects such as files, file cabinet drawers, and reach overhead Operate multi-line telephone Operate a desktop or laptop computer Lift up to 30 pounds regularly and 50 pounds occasionally Acc