Description

Amazon Logistics Last Mile (AMZL) is currently focusing on expanding our delivery network in Japan to serve more number of Customers with better speed and cost.

The Program Manager of the Amazon Customer Excellence System (ACES) team is responsible for improving Quality, speed and cost of our on road delivery process to expand and optimize our AMZL network across Japan. This position will work with cross-functional teams and lead various programs to sustain and improve the last-mile on road delivery process.

There are 2 main types of tasks in AMZL OTR (On the Road) ACES team:

1. Deploy various technological solutions and tools for Japan, to enhance and improve delivery quality and productivity and also to improve delivery experience of our delivery associates as well as end Customers.

ACES team is also responsible to establish standards for the new tools and processes deployed.

2. Data analysis of the delivery process KPIs to monitor performance of delivery network, and creating mechanisms to continuously improve the performance of these KPIs across network. This also involves leading improvement projects at delivery stations.

For standardization and field data collection, domestic travel to visit field locations is expected.

This position requires self starter and strong ownership attitude to identify and work on improvement opportunities in processes even outside of one's own work scope.

This job involves collecting and analyzing data from various systems, improving the processes, and also visits to delivery stations & negotiations with stakeholders for implementing the improvements.

More Information (Japanese Only)

・Department: Last Mile(AMZL) (https://www.amazon.co.jp/b?node=5637343051)

・Job:Program / Project Management (https://www.amazon.co.jp/b?node=5609904051)

・Location:Tokyo Office (https://www.amazon.co.jp/b?node=5589794051)

Key job responsibilities

• Lead to implement various programs deployed world wide in Japan network

• Creation and revisions of work standards of delivery stations related to safety, quality, productivity

• Leading process improvements based on gathered data and field observations, feedbacks, and by drawing logical conclusions based on the data collected

• Make an ideal operations environment where Safety, Quality and productivity are continuously improved through trainings, data analysis and development of resources

• Train and make use of basic continuous improvement tools and principles such as 7 wastes, 5 Why, 5S, Standard work, DMAIC for systematic problem solving and continuous improvements

• Implement high impact improvements (Kaizen) with Operations teams, and also create mechanisms to sustain the culture of kaizen in operations

A day in the life

This position requires strong relationships and communication across regions for implementing various improvement initiatives and deploying new processes or tools, for example:

• Collaborating with other networks such as North America/Europe to share best practices, and developing ideas to deploy those best practices in Japan

• Collaborating with Operations teams and leaders for implementing process improvements

• Conducting cost simulations using available data to negotiate and convince stakeholders to approve the processes or tools to be deployed

• Making plans and conducting pilots to validate the effectiveness of process improvements or tool deployments

About the team

ACES team is a highly diverse team which consists of members from all backgrounds such as Manufacturing, Consulting, and not only from Logistics background. We also have members from multiple nationalities.

In ACES team we have regular knowledge sharing meetings, task based learning sessions and team building activities, which contribute to keep the team connected but also help sharing knowledge, skills, and develop the team.

We are open to hiring candidates to work out of one of the following locations:

Tokyo, 13, JPN

Basic Qualifications

• Bachelor's Degree

• Business level of Japanese and English (verbal, written)

• 3+ years of experience with Project / Program Management or Process improvement

• Experience with Data Analytics

Preferred Qualifications

• Experience leading projects with established clear objectives and deliverables

• Track record of effective communications both with internal and external partners

• High level problem solving skills through diving deep in root cause analysis

• Business writing skills

• Excited about working in a diverse group and contributing to an inclusive culture

Please check the website below for measures to eliminate unwanted second-hand smoking in each facility:

https://www.amazon.jobs/en/landing_pages/passivesmoking

就業の場所における受動喫煙を防止するための措置に関する事項については、下記リンク先をご覧ください。

https://www.amazon.jobs/jp/landing_pages/passivesmoking

The salary information can be provided individually prior to the 1st interview

賃金に関する条件は、１次面接の前に個別にご案内することができます