Local hiring position

To apply, candidate must have proper visa or permanent resident qualification in Japan.

This role is a key member of the Concierge Services Team effectively supervising the Guest Service Bell Staff, Door Attendants; ensuring guests receive prompt attention with meet and greets, farewell, luggage, transportation, and other services. The position reports directly to the Chef Concierge.

Key Responsibilities:

· Communicate effectively with guests and co-workers to drive guest satisfaction.

· Supervise bell staff, according to standards, including: Completing administrative work as necessary, Implementing proper training, including emergency procedures, Scheduling/rostering, Counseling, Monitoring the entire bell service grooming, Conducting performance appraisals, Ensuring a high level of courteous and professional service is extended to all guests at all times

· Welcome and great every guest with a smile.

· Establish/ensure a workable checkroom system for luggage that protects the hotel and guest from loss or damage.

· Establish/ensure system for handling groups’ (tour, etc) luggage on arrival and departure.

· Maintain a complete and accurate set of logs.

· Maintain accurate and complete guest assistance information regarding events taking place in town, restaurants, athletic events, museums, festivals

· Be fully aware of the In the know concierge philosophy and cascade it down to the team

· Coordinate and control newspaper delivery.

· Maintain a good knowledge of all services within the hotel, F&B functions, restaurants and meeting rooms.

· Supervise all out going correspondence with guest (email, fax) and monitor that language, collateral are accurate

· Maintain a perfect grooming for all the member of his team

· Ensure that all greetings area are manned at all time

· Ensure that all arrival/departing buses, arriving /departing Hire car are manned

· Informed and train the entire team on the heartbeat results and process

· Ensure to inform the entire team for all VIP arrival and departure for recognition and proper farewell

· Ensure all guests requests, requirements and complaints are attended to promptly and handled in the correct manner, advising all complaints to the Chef Concierge.

· In co-ordination with the Chef Concierge, ensure the hotel’s public areas, lobby, elevators, gym are maintained to a high standard of cleanliness at all times.

· Attend meetings and briefings as directed by the Chef Concierge.

· Speak Moderate Japanese and English

Self Management:

· Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook

· Comply with Company Grooming Standards

· Comply with Time and Attendance Policies

· Actively participate in training and development programs and maximize opportunities for self development

Customer Service:

· Demonstrate service attributes in accordance with industry expectations and company standards including: Being attentive to Guests, Accurately and promptly fulfilling Guests requests, Anticipate Guests needs, Maintain a high level of knowledge which affects the Guest experience, Demonstrating a ‘service’ attitude, Taking appropriate action to resolve guest complaints

· Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers.

Health, Safety and Security:

· Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene, Security and Fire Life Safety.

· Familiarize yourself with emergency and evacuation procedures.

· Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Line Manager.

General:

· Comply with the Company’s Code of Conduct.

· Familiarize yourself with the company values and model desired behaviors.

Perform tasks as directed by the Manager in pursuit of the achievement of business goals.

Requirements

· +3 years experiences as bell-service

· Business level English / Japanese (Speaking / Reading and writing)

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.