Job Number 24070545

Job Category Sales & Marketing

Location The Ritz-Carlton Tokyo, Tokyo Midtown 9-7-1 Akasaka, Tokyo, Tokyo, Japan

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

POSITION SUMMARY

JOB SUMMARY

The Group Coordinator is responsible for coordinate mini hotel inventory and rate accuracy in MARSHA. Process changes, cancellations and new group bookings in PMS and MARSHA. Submit report outlining group performance for past, present and future groups focusing on groups past and approaching their cut off dates. Process billing, room blocking and any other reservation tasks related to groups.

CORE WORK ACTIVITIES

Priorities

• Focusing on group coordination.

• Update and chase delegated tasks to ensure progress to deadlines.

• Task initiative in sales coordinator’s absence.

• Maintain procedures manual to ensure consistent performance of routines.

• Be clear thinker who can remain calm and resolve problems.

• Attention to details.

Communication (Sales, Reservation, and Conference Services)

• Attend daily line-up with Sales, CS or Reservations.

• Arrange essential mail in priority action order for sales / conference services.

• Schedule management: be flexible on working hours. Presence during weekend might be necessary.

• Process replies on own initiative.

• Arrange group resume / pre-con meeting, also prepare documents for presentation.

• Site Inspection to maximize efficiency with the group organizers.

• Communicate special group request to the Front Desk in the reservation, trace and e-mail and any other effective means of communication.

• Compose monthly reports for sales.

Telephone

• Route calls elsewhere as needed.

• Handle Corporate Contract inquiries and hand over to Sales person in charge.

• Receiving new inquiries of Banquet & Group bookings and hand over to Sales person in charge.

• Work with Group organizer to arrange / coordinate group arrival, departure, billing requests.

Managing Work Execution

• Ensure group files are accurate, up-to-date, and kept clean

• Ensure group requirements are entered completely and accurately.

• Ensure all special requests are relayed to the Conference Services Manager and Front Office.

• Ensure group room blocks are released to general inventory after group cut-off dates or cancellations.

• Ensure accurate billing for groups is communicated to the Conference Services / Front Office / Finance in the Group Resume.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.