Description

Are you interested in innovating game-change experiences for how millions of customers receive their Amazon packages? Amazon continues to delight customers around the world with fast and convenient delivery options to ensure they can receive items when and where they need it. The Amazon Delivery Experience team owns end-to-end customer experiences from their purchase click until when they receive their parcels. We are looking for a Principal Product Manager-Tech (PMT) leader to re-define the delivery experience in Japan by developing ship options and delivery programs that inspire customers to shop with Amazon while also allow Amazon to serve our customers with more sustainable cost structure.

As a Principal PMT of Delivery Experience, you will bring customer and operational insights to improving our delivery programs, partnering with multiple teams in Japan and globally specialized in data science and software development. You will set the overall vision for Amazon delivery programs in Japan, and drive alignment on our customer experience vision with senior leaders in Retail and Fulfillment services. You will be responsible for driving innovations to improve our network efficiency and consolidation, and hence improve our cost-to-serve by multi-million dollars of impact.

Key job responsibilities

Own the roadmap and vision for achieving better Cost-to-Serve through delivery experience innovations;

Collaborate with technology teams to build and enhance the local CX features;

Influence and partner with both JP and WW teams to deliver capabilities for JP customers;

Set mechanisms to measure the quality and performance of the delivery programs

We are open to hiring candidates to work out of one of the following locations:

Tokyo, 13, JPN

Basic Qualifications

• Experience in technical product management, program management or engineering

• Bachelor's degree

• Experience owning/driving roadmap strategy and definition

Preferred Qualifications

• Experience working with and influencing senior level stakeholders

Please check the website below for measures to eliminate unwanted second-hand smoking in each facility:

https://www.amazon.jobs/en/landing_pages/passivesmoking

就業の場所における受動喫煙を防止するための措置に関する事項については、下記リンク先をご覧ください。

https://www.amazon.jobs/jp/landing_pages/passivesmoking

The salary information can be provided individually prior to the 1st interview

賃金に関する条件は、１次面接の前に個別にご案内することができます