Description

Amazon's core customer promise is our ability to delivery millions of items at unparalleled delivery speed. The Amazon Delivery Experience team owns end-to-end customer experiences from their purchase click until when they receive their parcels. We are looking for a Product-Tech leader to re-define customers experience with Amazon's Fast shipping leveraging ML and science based solutions.

As Senior Product Manager-Tech, you will bring customer and operational insights to improving our delivery programs, partnering with multiple teams in Japan and globally specialized in data science and software development. You will set the overall vision for Speed delivery programs in Japan, and drive alignment on our customer experience vision with senior leaders in Retail and Fulfillment services. You will be responsible for managing multi-million dollars of ship revenues and continuing to improve the quality as well as profitability of our delivery programs.

Key job responsibilities

Own the roadmap and vision for Amazon Speed programs;

Collaborate with technology/science teams to build and enhance the local CX features;

Influence and partner with both JP and WW teams to deliver capabilities for JP customers;

Set mechanisms to measure the quality and performance of the delivery programs

We are open to hiring candidates to work out of one of the following locations:

Tokyo, 13, JPN

Basic Qualifications

• Bachelor's degree

• Experience with feature delivery and tradeoffs of a product

Preferred Qualifications

• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

Please check the website below for measures to eliminate unwanted second-hand smoking in each facility:

https://www.amazon.jobs/en/landing_pages/passivesmoking

就業の場所における受動喫煙を防止するための措置に関する事項については、下記リンク先をご覧ください。

https://www.amazon.jobs/jp/landing_pages/passivesmoking

The salary information can be provided individually prior to the 1st interview

賃金に関する条件は、１次面接の前に個別にご案内することができます