Job Number 24070515

Job Category Spa

Location The Ritz-Carlton Tokyo, Tokyo Midtown 9-7-1 Akasaka, Tokyo, Tokyo, Japan

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

JOB SUMMARY

To be responsible for sales and administration for the memberships.

Ensure the member’s club to operate flawlessly and the maintenance in the highest standards of hygiene and cleanliness in all aspects of the operation with the team under the guidance of the director of membership within the limits of the Membership rules & regulations. Ensure to support the members lounge operationally. Ensure to manage the digital communication and SNS with members officially under the guidance of membership director.

KEY AREAS OF RESPONSIBILITIES:

• To be responsible for the sales activity from day to day.

• To be able to handle administrative works for the memberships.

• To understand the membership market business and competitors well.

• To ensure a warm friendly welcome to all clientele at all times.

• To ensure to operate daily opening/closing procedures of the members lounge in time.

• To be responsible for the personal confidential information and data management of the members.

• To aim to provide the guests the best possible service, and make the guests feel important.

• To ensure to operate the members lounge with maintaining the highest standards of hygiene & cleanliness in all aspects of the operation.

• To be responsible for the administration duties such as, purchasing, receiving, inventory and reporting.

• To be responsible for training the new associates/contractors/part timers/outsourced staff and develop the training materials if necessary.

• To show a professional attitude at all times, particularly with regard to punctuality, appearance and general manner.

• To ensure to be knowledgeable the benefits, rules & regulations of the memberships and other hotel programs.

• To recognize all members and memorize their name.

• To understand guests preference and serve accordingly.

• To report all complains from the guests to teams for further action, input in the system and if possible, close the cases.

1. To ensure that all administrative procedures run professionally.

• To recognize and take the initiatives for the importance of ‘sales’ in every aspect of their role.

• To plan and execute the events for members flawlessly.

• To participate in necessary trainings and personal development programs that required by the company.

• To be responsible for preparing for the next shift for flawless operation. Ensuring all messages have been passed on before leaving and that adequate supplies of all public information material are available.

• To receive training to ensure that all relevant legislation pertaining to the Health and Safety at work Law and Health and Hygiene standards are implemented and monitored at the premises.

• To assist to all guests and members at all times.

• If required, assist the other team, division from time to time such as lateral service like provide the services at the outlets etc.

• If required, you may send as a task force to other properties in the hotel group.

• If required, overwork or business trips may require from time to time.

• If require, digital communication or SNS to manage the communication flawlessly with members.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.