We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Job Description

The Digital Experience Program Manager is a key member of Global Wealth and Asset Management (GWAM) Marketing team and will work closely with the VP Digital Experience, the Global Head of Marketing Strategy & Operations as well as the Digital Experience Leadership Team to drive the digital customer leadership agenda. Through effective communication, disciplined planning/execution and operational excellence, this position enhances strategic relationships with key internal partners. The successful candidate consistently communicate value to business partners of the organization and across geographies through well-managed and executed plans and programs.

A wonderful career growth opportunity for an individual who wants to learn, grow, and play a central role in the future direction of our organization, and be at the forefront of digital transformation and strategy.

Key Accountabilities:

• Lead, facilitate, and/or provide support on strategic initiatives, planning and programs including, but not limited to Digital Strategy and Execution, our Digital Transformation roadmap, and our Voice of the Customer program.

• Lead the Digital calendar of deliverables and help organize monthly and quarterly forward planning sessions.

• Run and facilitate leadership team meetings & offsite to ensure the appropriate level of focus and attention on existing and emerging strategic and program priorities as well as the consistent execution of Digital Experience governance and deliverables.

• Play a key role in meeting preparation, including preparation of executive presentations, as well as briefings, outlines, pre-reads, key messages, strategy and governance documents, RFPs, reports, investment prioritization etc., while meeting required deadlines and helping to organize inputs from diverse partners.

• Help with talent planning, training and skill development

• Champion employee engagement and diversity, support the team in implementing action plans

• Help the broader team refine their digital roadmaps, ensuring they are aligned with the rest of the Marketing organization and support overarching business objectives and OKRs

• Play a role in effective communications and storytelling highlighting the value of our Global Digital Experience team and our Integrated Marketing organization.

• Partner and collaborate effectively across business and functional teams at all levels.

• Travel when required to provide communications and stakeholder support as needed.

Job Requirements:

• Bachelor’s degree in business administration, economics, strategy or equivalent

• Minimum 5+ years of progressive work experience, preferably in the financial services, wealth management or insurance industry

• Strategy consulting and/or digital/customer experience preferred.

• Confirmed digital competence and experience in prioritizing and handling multiple initiatives simultaneously

• Ability to facilitate and enable clear, succinct communication between cross-functional partners

• Strong relationship-building skills to build effective working relationships with business leaders

• Advanced skills in MS applications (Excel, Powerpoint)

• to identify and drive opportunities for continuous improvement across the program

• Experience in Agile ways of working, with a strong outcome driven focus

• Excellent comprehension, analytical and decision-making skills

• Self-motivated and directed, with keen attention to detail

• Highly organized and ability to multi-task

• Flexibility to lead multiple and challenging priorities

• Proficiency in Microsoft Office and PM tools

• Relevant certifications such as PMP will be a big plus

• Experience working on large scale digital transformation programs will be a big plus – preferably with a dynamic global team

• A natural curiosity and drive to understand and learn unfamiliar areas

What can we offer you?

• A competitive salary and benefits packages!

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture; We lead with our Values every day and bring them to life together.

• Boundless opportunity; We create opportunities to learn and grow at every stage of your career.

• Continuous innovation; We invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and Inclusion; We foster an inclusive workplace where everyone thrives.

• Championing Corporate Citizenship; We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

Toronto, Ontario

Salary range is expected to be between

$84,375.00 CAD - $151,875.00 CAD

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.