We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Job Description

Do you enjoy working in a fast-paced environment with highly skilled individuals and solving problems? Would you enjoy being part of a cohesive, hard-working team that loves to have a good time? Is continuous learning part of your DNA? If you said yes to most of these, we have an opportunity for you!

We are looking for a Senior Engineer to join our Salesforce Service team. The team’s focus is to provide extraordinary customer support experiences for both internal and external customers.

Responsibilities

• Collaborate with product owners, software engineers, and operations engineers to deliver new business value through software

• Extend our Salesforce products to our Business Partners using various technologies and integration patterns.

• Deliver an exceptional user experience to our customers, through the delivery of products and services with strong and extendable architectural design

• Maintain and support our products and services, with accountability for production reliability and usage, and the delivery of new functionality

• Influence and lead discussions with Product Owners and Analysts advance our platforms and deliver value sooner

• Work with lead Engineers to collaborate with our Architecture team realizing the strategic vision of Manulife’s technology stack

How will you create impact?

You will work with our business and technical teams to create support experiences that delight our customers and make our contact centres more efficient.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.

• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

• You thrive in teams and enjoy getting things done together.

• You take ownership and build solutions, focusing on what matters.

• You do what is right, work with integrity and speak up.

• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Salesforce Service Cloud and Lightning Experience with focus on development across all aspects of the platform

• Experience with languages such as Apex, JavaScript, TypeScript, NodeJS and/or similar technologies would be an asset

• A capacity for constant learning from both success and failure, remaining open to change and continuous improvement

• Excellent organizational and problem-solving abilities that enable you to handle through creative abrasion

• Strong verbal and written communication with the ability to optimally articulate and communicate technical vision, possibilities, and outcomes across all levels in the organization

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture We lead with our Values every day and bring them to life together.

• Boundless opportunity We create opportunities to learn and grow at every stage of your career.

• Continuous innovation We invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and Inclusion We foster an inclusive workplace where everyone thrives.

• Championing Corporate Citizenship We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

Waterloo, Ontario

Salary range is expected to be between

$92,190.00 CAD - $171,210.00 CAD

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.