Cloud Solutions Engineer

DevOps Hybrid Remote , Sofia, Bulgaria

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Progress is an experienced, trusted provider of products designed with customers in mind, so they can develop the applications they need, deploy where and how they want and manage it all safely and securely. We take pride in what we do, always valuing the whole person—at work and in life. Our diverse life experiences enrich our culture because people power progress. And as Cloud Solutions Engineer in Bulgaria, you can join us in doing what we do best: propelling business forward. Sitefinity Cloud enables system integrators, digital agencies, and end users to develop, run and manage Sitefinity-powered digital experiences without the complexity of building and maintaining the necessary infrastructure, development and deployment tools and practices.

Join one of the fastest growing products in the Progress portfolio which supports the World Health Organization (https://www.youtube.com/watch?v=qJNvpH2FVAg) , Food and Agriculture Organization of the United Nations, and many others (https://www.progress.com/customers?filter=product%5esitefinity) to run and manage their digital experiences. You will be part of the Sitefinity Cloud Engineering Team, having the ability to further grow your engineering skills and directly contribute to the components that make up the Sitefinity Cloud product - .NET (Core) microservices, Azure DevOps YAML pipelines, Azure DevOps React SPA extensions, Terraform based Infrastructure-as-Code.

As a Cloud Solutions Engineer for Sitefinity Cloud, you will drive the adoption of the product with customers and act as their champion inside of Progress. You will be responsible for the technical customer on-boarding and work with other members of the account team to define and execute account strategy. You will work with support in resolving cases and participate in first-level availability and security incident management.

What you will do:

• Ensure successful technical customer on-boarding by aiding customers in overcoming technical blockers, within product capabilities. 

• Work in close cooperation with Tech Support Engineers and customers to analyze problems and to deliver solutions. This may include, but is not limited to support tickets, remote sessions, on-site visits, etc. Assists Tech Support Engineers in creating product documentation, demos, and other support resources. 

• Assist with the development and maintenance of customer setup automation.

• With the help and guidance of senior Cloud Solutions Engineers, own the technical relationship with a portfolio of accounts, and partners with the other members of the account team to define and execute account strategy. 

• Act as the customers’ champion inside of Progress, advocating for them with Support, Product, Engineering, and other groups. 

• Participate in first-level 24/7/365 on-call team for resolving incidents and providing root cause analysis to customers. 

• Continuously get acquainted and remain updated of the product inner workings: architecture, components, API, features, documentation

Your profile:

• Professional experience as Cloud Solutions Engineer, or experience in DevOps / Software Engineering / Technical Support 

• Experience with agile processes (scrum or others) 

• Some experience with IT Audit and Compliance process and tools 

• Demonstrably superb communication and presentation skills 

• Proficient written and verbal English language skills

• Good understanding of CI/CD tools and principles

• Familiarity with cloud native design patterns, microservices, and modern web scale architectures

• Ongoing interest in new technologies and techniques that can improve our products

• Willingness to learn and a growth mindset may substitute for specific qualifications above

If the above fits your experience and career goals, then we would be happy to hear from you! What we offer in return is the opportunity to elevate your game and to also enjoy:Compensation:

• Generous remuneration package

• Employee Stock Purchase Plan Enrollment

Vacation, Family, and Health:

• 30 days paid annual vacation

• An extra day off for your birthday

• 2 additional days off for volunteering

• Premium healthcare and dental care coverage

• Additional pension insurance

• Well-equipped gym on-site with CrossFit equipment and a climbing wall

• Co-funded Multisport card

• Daycare Center for your little ones onsite

• Flexible working hours and generous work-from-home allowance

• Free underground parking with a designated space for bikes and electric scooters

And most importantly a great company culture with wonderful colleagues to learn from and collaborate with!

Apply now!

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Together, We Make Progress

Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!